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Referential currencyNo, ticket issuance is a manual process. When you purchase your tickets online, you provide us with the visitors' details and pay the full amount. At that point, you receive a confirmation email, and we receive your information. For your tickets to be issued and available, our agency must personally complete the process: reserving and paying for your tickets in person. Additionally, if your tickets qualify for a discount, we must present the required proof to the authorities in Cusco. This entire process takes time and can only be done on business days during working hours.
When our agency first started selling entrance tickets to Machu Picchu, we issued them immediately after purchase because that was what most customers preferred. However, we quickly encountered an issue: Many customers later realized there were mistakes on their tickets (wrong date, incorrect document number, wrong ticket type, etc.), or they wanted to change the date after reconsidering or due to an unexpected event. Some even wanted to cancel and get a refund. Since changes are impossible once tickets are issued, this led to complications. For this reason, we made the decisionsometimes misunderstoodto delay ticket issuance. By postponing this step, we allow you to modify any details (visitors name, date, or ticket type) free of charge as long as the tickets have not been issued yet. Additionally, in case of cancellation, a full refund (excluding bank fees) is possible.
We receive change requests almost daily. These modifications (and, most importantly, free changes) are only possible if the tickets have not yet been issued. This is precisely why we impose a delay between purchase and ticket issuance. We understand that waiting for your tickets can be frustrating, but it is purely for your convenience and helps you avoid having to buy new tickets due to an error.
Once your tickets are ready, we will send you a link via email and via WhatsApp to a PDF document containing your tickets. Since 2021, printing the tickets is no longer necessary; you can simply show your ticket on your phone screen to the staff at the entrance to Machu Picchu. Whether you choose to print your tickets or download them to your phone, you can access them anytime from our dedicated printing page: ticket-machupicchu.com/$